AI and automation in a small or mid-sized business: what can be handed to software today, and at what cost. The group covers five topics: ChatGPT and AI tools, AI agents and chatbots, AI Act and AI rules, Process automation, and Integrations and APIs. The articles start from the process, not the tool: what to automate first, how to connect systems, and which rules apply when a Swiss business uses AI with customers. For businesses taking their first steps with AI and for those tidying up work still done by hand. A good place to start: business process automation.














