Category
AI Act and AI rules
Which rules apply when a Swiss business uses AI with its customers. In this edition the topic is covered through customer service: the Federal Data Protection and Information Commissioner reads the data protection act as giving users a right to know they are talking to a machine, and the EU AI Act can reach a Swiss provider whose chatbot is used by customers in the EU. The same article explains where a bot fits in complaints and order-status questions, and where a person must stay in charge. For shop owners running or planning a chatbot. Start with e-commerce customer service.
Articles 1 - 5 from 5 Posts
ChatGPT and AI tools
ChatGPT Business, Copilot or Gemini for business — plans, prices and data
8 Oct 202625 min
AI Act and AI rules
EU AI Act for a Swiss business — when it applies, the FADP and fines
7 Oct 202637 min
AI agents and chatbots
AI agent in business — what it is and when it makes sense
5 Oct 202625 min
ChatGPT and AI tools
AI in business — where to start, what it costs and what the law says
4 Oct 202620 min
AI agents and chatbots
Ecommerce Customer Service: Fewer "Where Is My Order?" Tickets
2 Nov 202512 min